Shipping Policy

This official website is operated by Hubei Yuanyu Trading Co., Ltd. All purchases and order fulfilments on this website are governed by the Service Terms, Privacy Policy, Return Policy, and Shipping Policy published on this site. By completing a purchase, you acknowledge and agree to all policy provisions below.

Order Processing Time

Orders are typically processed within 1‑3 business days upon successful payment confirmation for production, packaging and shipment preparation. Order processing is suspended during weekends and statutory public holidays; any pending holiday‑held orders will resume on the next available business day. Processing time excludes shipping transit time and customs‑clearance delays.

Shipping Origin / Fulfillment

Orders may be fulfilled from our partner facilities in China, Hong Kong, the United States, or other locations depending on inventory availability and the delivery destination. The fulfilment location will not affect product quality, price, or your order‑related rights.

Estimated Delivery Time

We offer international shipping covering most countries and regions worldwide. Estimated delivery time after dispatch varies by destination, excluding processing time, customs hold‑ups and unexpected logistics delays:

• North America: 7‑15 business days
• European Economic Area (EEA): 8‑18 business days
• Southeast Asia: 5‑12 business days
• Other international regions: 10‑25 business days

Shipping Fee

Eligible orders of US$50 or more qualify for free standard shipping. Any applicable geographic restrictions or promotional conditions will be displayed at checkout before payment.

Delivery Responsibility & Address Accuracy

Customers are solely responsible for providing accurate, complete and valid shipping details, including recipient full name, detailed address, postal code and contact phone number. All costs arising from parcel loss, return, non‑delivery or delay caused by wrong, incomplete or invalid customer‑submitted addresses — including re‑delivery shipping fees and return‑handling fees — shall be borne entirely by the customer.

A valid logistics tracking number will be provided for every order upon dispatch. You may view real‑time delivery status on our official website using this tracking number.

Customs Duties & Import Charges

For all cross‑border international orders, all applicable import duties, consumption taxes, customs‑clearance fees, brokerage fees and other local administrative charges levied in the destination country or region shall be fully paid by the customer in compliance with local laws and customs regulations. daaitui and Hubei Yuanyu Trading Co., Ltd. exercise no control over local customs inspection standards, clearance speed, tax rulings or detention decisions and accept no liability for costs or losses stemming from customs procedures.

Shipping & Address Modification Rules

Once an order has left our warehouse, delivery address, recipient details and logistics method cannot be modified. If you need address or order adjustments, please reach out to our official online customer service within 24 hours after placing your order and before shipment. We reserve the right to decline modification requests if warehouse processing has already commenced.

Delayed & Lost‑Parcel Policy

Shipment Delay: Stated delivery windows are estimates and not guaranteed. Delays may be caused by international logistics congestion, customs inspections, extreme weather, carrier operational disruptions or other force‑majeure circumstances. We do not provide compensation for delivery delays beyond our reasonable control. For overdue shipments, please contact customer support to check logistics progress.

Lost‑Parcel Confirmation & Resolution: If tracking shows no new updates for 15 consecutive business days, or the official logistics carrier confirms parcel loss, please submit a lost‑parcel application to customer support together with your valid order number and tracking proof. After verification, eligible lost‑parcel cases have two resolution options: free reshipment of original products, or a full refund for the corresponding order amount. We reserve the right to reject lost‑parcel claims where tracking confirms successful delivery, parcels are detained by local customs, or loss results from inaccurate customer‑provided address information.

Force‑Majeure Exception: We accept no liability for parcel delay, loss or damage caused by force‑majeure events including but not limited to natural disasters, war, policy lockdowns and customs‑policy adjustments, or any other circumstances beyond our reasonable control.

Customer Support

For inquiries about this shipping policy, please contact us using the information below: Operating Company: Hubei Yuanyu Trading Co., Ltd. Company Address: Unit 05 (-63), 23rd Floor, Building 1, Guoxin Xincheng Tianhe Plaza (PKU Resources First Plaza), Erqiaotou, Hanyang District, Wuhan City, Hubei Province
Support Email: service@daaitui.com
Contact Phone: 15871451415
Business Hours: Monday to Friday: 9:00 AM-5:00 PM