How do I choose the right foundation shade?
Finding your perfect match is easier than you think! We recommend testing shades on your jawline in natural light. Our foundation finder quiz can also help you discover your ideal shade based on your skin tone and undertone. And don't worry—we offer free samples so you can try before you buy!
What's your return policy?
We accept eligible returns requested within 30 calendar days after delivery. For hygiene and safety reasons, returned full‑size cosmetics must generally be unopened, unused and in their original packaging. You are welcome to open and test complimentary trial samples, and this will not impact your return. Certain opened beauty and skincare products may not be eligible for return.
If your item arrives damaged, defective or incorrect, please contact us at service@anleci.com and our support team will assist you. Please review our Refund Policy for full return eligibility and instructions.
How long will my makeup last?
Great question! Most of our makeup products have a shelf life of 12‑24 months after opening. You'll find a little jar symbol on the packaging that shows the number of months. To keep your products fresh longer, store them in a cool, dry place away from direct sunlight, and always close lids tightly after use!
Do you offer skincare recommendations?
We'd love to help you build your perfect routine! Our beauty advisors are available via chat or email to provide personalized skincare recommendations based on your skin type and concerns. You can also take our skin quiz to get instant product suggestions tailored just for you!
How can I make my lipstick last longer?
Here's a pro tip: start with exfoliated, moisturized lips! Apply a thin layer of lipstick, blot with a tissue, then apply a second layer. For extra staying power, try our lip primer underneath or set with a translucent powder. And if you're looking for all‑day wear, our liquid lipsticks are formulated to last up to 12 hours!
Can I cancel my order?
You may cancel your order and receive a full refund before your items are produced or shipped. Once the package has been dispatched from our warehouse, cancellation requests cannot be accepted.
Can I modify my shipping address after placing an order?
Address changes must be submitted to our online customer service within 24 hours after order placement and before shipment. Once the order is processed and dispatched, no address, recipient or shipping method adjustments can be made. We reserve the right to deny modification requests if warehouse work has already started.
How long does it take to process my order?
Orders will be processed for production, packing and shipment preparation within 1‑3 business days after successful payment. Processing is paused on weekends and public holidays. Holiday‑backlogged orders will resume on the next available business day. Processing time does not include shipping transit time or customs clearance delays.
Do you have purchase quantity limits?
We reserve the right to limit sales volume per person, per household or per order, and restrict sales to certain regions. Some limited‑edition sets are online‑only with limited stock. We may reject, limit or cancel bulk orders suspected of resale.
What are your return requirements?
We accept returns for anLeci cosmetics and skincare products. You need to submit a return‑request via our online customer service within 30 calendar days after you receive your parcel.
Returned full‑size products must remain unopened, unused and unswatched, with original undamaged packaging free of scratches, stains or defects.
Complimentary trial‑size/sample‑size products may be opened and tested. Opening samples will not affect the return eligibility of your unopened full‑size items.
For hygiene reasons, liquid makeup, cream‑based skincare, face masks and lip gloss cannot be returned once their full‑size packaging has been opened.
A valid order receipt is required for all return applications. Please send returned goods only to the designated return‑warehouse address provided by our online support team. Do not ship returns directly to our raw‑material manufacturers.
Who covers return shipping costs?
Customers bear at most one‑way return shipping cost. No restocking fee will be charged for eligible beauty returns.
What is your refund timeline?
After we receive and inspect your returned items, you will get an in‑site status notification. Refund approval or rejection will be confirmed within 3 working days upon inspection.
If approved, funds will go back to your original payment account. Actual arrival depends on your payment provider’s processing cycle, normally 3‑10 working days.
I have not received my approved refund, what should I do?
First check your bank account balance. Then contact your card‑issuing bank or payment platform to check refund progress. If needed, reach out to our online customer service to trace your refund record.
Will I pay import duties or local taxes?
All import duties, consumption taxes, customs fees and local administrative charges for cross‑border orders are the recipient’s full responsibility according to local law. These fees are not included at checkout. We have no control over customs inspection, tax assessment or detention decisions.
Where are my orders shipped from?
Shipments may be fulfilled from partner facilities in China, Hong Kong, the United States or other locations depending on stock and destination. Fulfillment location will not affect product quality, price or your order rights.
Do you offer free shipping?
Yes! We offer **Free Shipping Over $50**. Eligibility is calculated after discounts and applied at checkout. Promotion rules are subject to the minimum‑order threshold displayed on your cart page. Shipping fees for orders below $50 are dynamically calculated based on item weight and delivery destination.
How long is international shipping transit time?
Transit times are estimated and exclude order‑processing time, customs holds and unexpected logistics delays:
‑ North America: 7‑15 business days
‑ European Economic Area (EEA): 8‑18 business days
‑ Southeast Asia: 5‑12 business days
‑ Other international regions: 10‑25 business days
What if my package is delayed or lost?
Delivery delays may happen due to logistics congestion, customs checks, bad weather or force‑majeure. Standard delivery times are estimates and not guaranteed; we do not compensate for ordinary delays outside our control.
If tracking shows no updates for 15 consecutive business days or the carrier confirms loss, you may submit a lost‑parcel claim with your order number and tracking proof. After verification, you can choose either free reshipment or full order refund. Claims may be rejected for successfully‑delivered parcels, customs detention, or loss caused by incorrect customer address.
We are not liable for delay, loss or damage caused by force‑majeure events such as natural disaster, war or policy changes.
What happens if I enter an incorrect shipping address?
You must provide accurate recipient name, full address, postal code and phone number. Loss, return, non‑delivery or delays caused by wrong/incomplete address will incur all related costs (redelivery, return fees) payable by the customer. A tracking number will be provided once your order ships.
What is the minimum age to shop on your site?
You must be of legal age in your residential region to use our website. Minors may only shop with legal guardian consent and supervision.
Can I post product reviews on your site?
By submitting reviews, suggestions or beauty feedback, you grant anLeci permanent rights to edit, publish and use those contents for brand promotion. We may remove illegal, insulting or infringing user‑submitted content at any time.
Do you use cookies?
We use essential, analytical and marketing cookies. You may manage or disable cookies via your browser settings, though some site functions may no longer work properly. We respect Global Privacy Control signals. For full details please view our Privacy Policy.
How do I exercise my data privacy rights?
Depending on your country or region, you may have rights to access, correct, delete or port your personal data, or opt‑out of targeted‑advertising sharing. Submit requests via our official customer service email or online chat. See our full Privacy Policy for complete information.